2. Personal Information
By using this Site, paying for and taking the CASPer Examination, you allow us to share your Personal Information, as well as your CASPer Examination answers and/or score (your answers, scores, and any rater or applicant support concerns are referred to herein as ” Examination Data “) with; (i) individuals or organizations that perform services on behalf of Altus, including persons involved in verifying the identity of users, those involved in scoring the CASPer Examinations, and those involved in maintaining, reviewing and developing Altus’ systems, procedures and infrastructure (including testing and/or upgrading our computer systems); and (ii) the Academic Programs. Notwithstanding the foregoing and for the sake of clarity, please note that only your Examination Data, and not your Personal Information, will be shared with individuals involved in scoring the CASPer Examination.
Altus’ use and disclosure of your Personal Information and Examination Data is limited to the purposes described in this policy and Altus does not otherwise sell, trade, barter, exchange or disclose for consideration any such information.
As further described in Section 7 below, you understand and agree that we may request / randomly access to your webcam and/or microphone during the account creation, registration, and test process to collect information to verify your identity and proctor the test. You hereby assert that such information is accurate and can be used to confirm your identity before, during and after the CASPer Examination.
Altus may issue to you a token to create an account, username (a “Username” ) and password (a “Password” ) to permit you to access Altus’ online services, or any other portal access portion of the Site (each an “Account” ). You are responsible for maintaining the confidentiality of the password you use in association with your Account and are responsible for all activities that occur under your Username and Password. You agree to notify Altus immediately of any unauthorized use of your Username, Password or Account or any other breach of security. You further agree to log out and exit from your Account at the end of each session. Altus will not be liable for any loss or damage arising from your failure to protect your Password or Account information.
When you register for an Account with the Site, you agree (i) to provide true, accurate, current and complete information about yourself as prompted by any registration form, and (ii) to maintain and promptly update such information to ensure it remains true, accurate, current and complete. If Altus has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Altus has the right to suspend or terminate your access to all or part of the Site, and refrain from sending your Examination Data to the Academic Programs, without further liability to you.
4. Handling of Information
You understand and agree that both your Personal Information and your Examination Data may be stored, handled or processed in Canada, the US or a third country, including, without limitation, in the country where you are located, and such information may be transferred between any foregoing jurisdiction. Notwithstanding the foregoing, any such storage, handling, processing or transfer will be subject to and in compliance with all applicable laws.
Should you want your Examination Data and/or Personal Information removed from Altus’ systems, you may so request in writing. Upon receipt of your written request, Altus shall, without undue delay, delete such Examination Data and Personal Information, unless applicable law requires storage thereof. You understand that if your written request comes after your Examination Data and/or Personal Information has been shared with Academic Programs, Altus will have no control over the information already shared with such Academic Programs and you will have to contact them directly to have your Examination Data and/or Personal Information deleted from their systems.
5. Use of Non-Personally Identifiable Information
You understand and agree that Altus may compile information related to your use of the Site, including but not limited to your Examination Data, and, either alone or in collaboration with third parties, use such information for purposes of research, marketing or otherwise, provided, however, that such information shall be anonymized. You further understand and agree that these activities may include combining your anonymized Personal Information with third party data, including but not limited to demographic data collected by Academic Programs. For the sake of clarity, all Examination Data and Personal Information used for purposes of research, marketing or otherwise will be used on a non-personally identifiable basis.
If you agree to participate in one of our pilot or testing programs, we may access your webcam and/or microphone, and capture audio and video information and data during your participation. You hereby agree that any data or information so captured will be anonymized and may be used by Altus for research and development purposes.
6. Fees and Payments
All CASPer Examination fees paid to Altus are non-refundable, and only valid for the then-current admissions cycle.
Notwithstanding the foregoing, certain applicants may be eligible to receive a refund for health or compassionate reasons (e.g. death of a family member or loved one, emergency medical procedure, etc.). Under these circumstances, proper documentation from a qualified professional or institution is required. By way of clarification and example, the following do not constitute compassionate reasons and will not receive a refund:
- Change of mind or no longer having a need for the CASPer Examination;
- Incorrect program selection;
- Incorrect language selection (e.g. unintentionally reserving an English test instead of aFrench test);
- Forgetting about a scheduled test; and
- No longer being considered for admission by an Academic Program.
Altus services are available at the price points advertised on the Site. Altus reserves the right to change the pricing at any time.
For all web-based purchases, all payments must be made by means of a valid credit card. Altus accepts major credit cards, including Visa and MasterCard. Please be sure to provide the exact e-mail address, telephone number and the billing address your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. If your credit card transaction is approved, and completed through our payment system, and is subsequently rejected by you or a financial institution involved in the payment process (a ” Chargeback “), you will be charged a $50.00 Chargeback fee in the currency of your test booking to cover bank charges and associated administrative work.
Payments must be made in full before you can take the CASPer Examination. Accounts with payable balances will prevent your results from being sent to Academic Programs you select. Furthermore, if any amounts are due on your account, you will not be allowed access to take any further CASPer Examination until your account is brought up to date.
7. Taking the CASPer Examination; Technical Requirements
You understand and agree that the CASPer Examination must be taken in a location that has access to high-speed internet connection and on a desktop or laptop computer with a working webcam, as these are the only supported devices. The CASPer Examination is not supported on alternative devices, such as phones, iPads or tablets, and Altus does not guarantee a successful test experience if any of these unsupported devices are used. Furthermore, you must ensure that the location where you are taking the CASPer Examination is one where you will not be disturbed or distracted.
We highly recommend that prior to taking the examination, you go through and complete the “CASPer System Requirements Check” found on your CASPer account. While completion of the CASPer System Requirements Check is not mandatory, it is the only way to ensure that your device and its webcam are compatible with the CASPer Examination platform. Altus can not guarantee that the CASPer Examination will run properly on your device; however, by successfully completing and passing the CASPer Systems Requirements Check, you will minimize the likelihood of technical problems when taking the CASPer Examination. Applicants who take the CASPer Examination without having successfully completed the CASPer System Requirements Check do so at their own peril and run the risk of not being able to take the examination or encountering problems during the examination. Altus shall bear no responsibility for any such failure or problem.
8. Academic Integrity and Monitoring
Honesty and integrity are of utmost importance to Altus and the academic programs with which it is associated. As such, any breach of honesty or integrity is taken very seriously and may have grave consequences. It is each Applicant’s responsibility to know, understand, and follow the policies set forth herein.
Subject to approval of special accommodations (as set forth in Section 11 below), the person registering for the use of this Site must be one and the same as the person taking the CASPer Examination; you may not allow anyone to take the CASPer Examination in your stead, nor are you allowed to get assistance from a third party in taking the CASPer Examination. As with any examination, subject to pre-authorized accessibility arrangements, you may not talk, electronically chat or otherwise interact with any other person during the CASPer Examination.
Each applicant may only have one (1) registered CASPer account. Thus, in order to avoid attempts at cheating by taking more than one CASPer Examination of the same type during the same admissions cycle, applicants of the CASPer Examination are prohibited from having more than one CASPer Account registered to their name. Applicants who are found to have created more than one CASPer Account and/or registered for multiple CASPer Examinations of the same type during a single admissions cycle are subject to having their test score(s) discredited and being reported to the Academic Programs, at the full discretion of Altus.
In order to reduce the likelihood of cheating, Altus has developed an on-line proctoring system and may, at any time and from time to time, during your CASPer Examination session, remotely monitor your access to the service to ensure compliance with the terms hereof. Such monitoring and may include keystroke, audio and visual proctoring, including the use of webcam and computer microphone. Access to your devices is mandatory, and lack of required devices (including, but not limited to webcam and microphone) and/or denial of access to your devices shall constitute grounds to deny you access to the CASPer Examination. Altus’ remote monitoring shall be conducted in a manner that does not unreasonably interfere with your taking of the CASPer Examination.
In the event that the remote monitoring reveals any administrative non-compliance with the terms of this Agreement (such as failure to pay the appropriate fees), Altus may at its sole discretion, and without any liability to you, stop your CASPer Examination, cancel your reservation, and/or refrain from distributing the results of your CASPer Examination to the Academic Programs.
In the event that Altus’s proctoring system or examiners identify any suspicious activity or that Altus, in its reasonable discretion, believes that you are taking a CASPer Examination for the purpose of scraping content, disclosing any CASPer Examination content publicly or privately, or otherwise cheating on, or giving yourself or others an unfair advantage on the CASPer Examination (each a “Suspicious Activity”), Altus may, at its sole discretion, halt your test, and may, whether or not the examination has been halted, without any liability to you, report any such Suspicious Activity to the Academic Programs, giving them the ability to determine the significance of the reported action to their selection process. Any such reporting may be done by Altus without any notice to you.
9. CASPer Examination Scheduling
Applicants of the CASPer Examination have 15 minutes from their scheduled test start time to access their Account and begin the CASPer Examination. Should you fail to access your Account and begin the CASPer Examination within the allotted time, Altus shall have the right to block your access to your Account or the CASPer Examination and you will be asked to reschedule to the next test date in the admissions cycle, if available.
You can only reschedule the CASPer Examination prior to having started the online examination process; once you have started taking the CASPer Examination or initiated a session, you can not stop and complete at a later time.
A finite number of CASPer Examination sessions are scheduled during each admissions cycle. If you are registered to take the last scheduled CASPer Examination in any admissions cycle and you try to reschedule your CASPer Examination, you miss your scheduled start time, or Altus terminates your access to the CASPer Examination because you are found to be cheating or otherwise in breach of these Terms and Conditions, you will have no further opportunity to take the CASPer Examination until the next admissions cycle. In such case, you will bear all responsibility for failure to meet the Academic Programs’ deadlines.
Additional information about the CASPer Examination and its format may be found at https://takealtus.com/aboutcasper/.
10. Scoring and Results of the CASPer Examination
The CASPer Examination is scored by carefully selected individuals using a proprietary methodology and guidelines developed by Altus. Your CASPer Examination results will be sent directly to the Academic Programs. Scorers of the CASPer Examination may from time to time flag certain inappropriate or unusual responses as Suspicious Activity. Altus may at its sole discretion report such Suspicious Activity to the Academic Programs without any further notice to the Applicant. Altus may also, at its sole discretion share with the Academic Programs other information collected through your use of the Site, such as communications with applicant support, concerns about your identity, etc.
All CASPer Examination results are final and not subject to review. No request for re-scoring or review of a CASPer Examination will be entertained.
11. Special Accommodations
For applicants requiring special accommodation, a formal request and supporting documentation must be provided at least three (3) weeks in advance of the applicant taking the test, in order to allow sufficient time for document review and a decision on appropriate accommodation. The formal request and supporting documentation must be sent via email to email@example.com and should include your CASPer account ID and other personal identifiers (AAMC number, OMSAS number, etc.).
All documents submitted are strictly confidential and will only be used to determine accommodation decisions. Your accommodation status will not be shared with the Academic Program you have applied for, or anyone evaluating your test.
Additional information about CASPer Examination accommodations and the associated request forms may be found at https://takealtus.com/faq/#accommodations.
12. Copyright and Confidentiality
The Site Content is protected by copyright law and is owned by Altus and its licensors. Except as granted in the limited license herein at Section 13, any use of the Site Content, including modification, transmission, presentation, distribution, republication, or other exploitation of the Site or of the Site Content, whether in whole or in part, is prohibited without the express prior written consent of Altus. Without limiting the generality of the foregoing, you understand and agree that the CASPer Examination and other information on the Site are proprietary, and constitute confidential intellectual property and trade secrets of Altus, and you may not share, convey or otherwise disclose the details or contents of the CASPer Examination to any third party publicly or privately. You further understand and agree that all details of the CASPer Examination are considered confidential and constitute intellectual property and trade secrets of Altus. Altus and the Academic Program may not share your CASPer Examination results or Examination Data with you directly.
13. Limited Use
Subject to the terms and conditions of this Agreement, you are hereby granted a limited, non-transferable and non-exclusive license to access, view and use the Site and the Site Content for your personal, non-commercial use. You may not copy and/or re-post items comprising the Site Content online, or otherwise. You must abide by any additional requirements governing the use of any specific Site Content that may be set out in the Site. In the event of a conflict between the terms of a license governing specific Site Content and this Agreement, the terms of the specific license shall govern.
14. Prohibited Use
Without limiting the generality of any other terms contained in this Agreement, you can not use the Site or Site Contents for any purpose that is unlawful or prohibited by this Agreement. Furthermore, you cannot engage in any activities that could damage, disable, or impair any Altus server or interfere with any other party’s use of the Site or Site Contents. You cannot attempt to gain unauthorized access to any services, other accounts, computer systems or networks connected to any Altus service or any Site Contents. You cannot collect content or information or otherwise access our site using automated means (such as harvesting bots, robots, spiders, or scrapers etc.).
Certain words, phrases, names, designs or logos used on the Site may be protected as trademarks, service marks or trade names of Altus or other entities. Without limiting the foregoing, CASPer is a trademark of Altus. Nothing contained on this Site should be construed as granting any license or right to use any trademark, logo, or design displayed on this Site without the express written permission of Altus or its licensors.
The Site contains links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by Altus of any third-party website or the contents thereof. Unless expressly stated, Altus does not operate any third-party website linked to the Site and is not responsible for the content of any third-party website, nor does it make any representation, warranty or covenant of any kind regarding any third-party website including, without limitation, (i) any representation, warranty or covenant regarding the legality, accuracy, reliability, completeness, timeliness or suitability of any content on such third-party websites, (ii) any representation, warranty or covenant regarding the merchantability and/or fitness for a particular purpose of any third-party websites or material, content, software, goods, or services located at or made available through such third-party websites, or (iii) any representation, warranty or covenant that the operation of such third-party websites will be uninterrupted or error free, that defects or errors in such third-party websites will be corrected, or that such third-party websites will be free from viruses or other harmful components.
While Altus encourages links to the Site, it does not wish to be linked to or from any third-party website which contains, posts or transmits any unlawful or indecent information of any kind, including, without limitation, (i) any content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, provincial, national, international law or regulation which may be damaging or detrimental to the activities, operations, credibility or integrity of Altus, or (ii) any website which contains, posts or transmits any material or information of any kind which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark or other proprietary rights. Altus reserves the right to prohibit or refuse to accept any link to the Site, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the Site upon the request of Altus.
17. Communication with Academic Programs
Altus takes reasonable measures to secure communications from and with this Site. However, information sent or received over the Internet can be compromised despite such measures. Altus cannot guarantee the security or confidentiality of any communication to or from the Site.
19. Modification to Site
Altus reserves the right at any time, and from time to time, to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice to you. Altus shall have no liability to you or any third party for any modification, suspension or discontinuance of the Site or any part thereof.
20. Exclusion of Warranties
WHILE ALTUS MAKES EVERY EFFORT TO MAINTAIN ACCURATE AND UP TO DATE INFORMATION ON THE SITE, NO REPRESENTATIONS OR WARRANTIES ARE MADE CONCERNING THE ACCURACY, COMPLETENESS, TIMELINESS OR RELIABILITY OF THE SITE CONTENT OR SERVICES. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SITE. THIS SITE, AND THE SITE CONTENT, AND ANY PRODUCTS OR SERVICES MADE AVAILABLE ON THIS SITE ARE PROVIDED, EXCEPT AS OTHERWISE SET OUT IN WRITING, “AS IS” AND “AS AVAILABLE”. ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT ARE DISCLAIMED. THE SITE CONTENT, PRODUCTS OR SERVICES MADE AVAILABLE ON THIS SITE MAY BE CHANGED WITHOUT NOTICE. NO REPRESENTATION OR WARRANTY IS GIVEN THAT ACCESS TO THIS SITE OR ANY SITES LINKED TO THIS SITE WILL BE UNINTERRUPTED, THAT THIS SITE WILL OPERATE ERROR-FREE, OR THAT THIS SITE OR THE SITE CONTENT OR PRODUCTS OR SERVICES AVAILABLE HEREIN ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE OR ANY PORTION THEREOF MAY BE UNAVAILABLE AT ANY TIME.
21. Limitation of Liability
ACCESS AND USE OF THIS SITE IS AT YOUR OWN RISK. IN NO EVENT SHALL ALTUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST REVENUE, LOST OR DAMAGED DATA OR OTHER COMMERCIAL OR ECONOMIC LOSS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY OF LIABILITY, ARISING OUT OF YOUR ACCESS TO OR USE OF THIS SITE OR ANY CONSEQUENCES FLOWING THEREFROM. THE FOREGOING LIMITATION SHALL APPLY EVEN IF ALTUS HAS BEEN ADVISED OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGE. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, IN NOT EVEN WILL ALTUS’ TOTAL LIABILITY TO YOU UNDER THIS AGREEMENT EXCEED THE AMOUNT PAID TO ALTUS OR $100, WHICHEVER IS LESS.
ALTUS ALSO EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD-PARTY USER, INCLUDING ACADEMIC PROGRAMS, OF THE SITE, OR ANY ADVERTISER OR SPONSOR OF THE SITE (COLLECTIVELY, ” THIRD-PARTY “). UNDER NO CIRCUMSTANCES SHALL ALTUS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS, BE LIABLE FOR ANY INJURY, LOSS, DAMAGE (INCLUDING DIRECT, SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES), OR EXPENSE ARISING IN ANY MANNER WHATSOEVER FROM (I) THE ACTS, OMISSIONS OR CONDUCT OF ANY THIRD-PARTY, AND (II) ANY ACCESS, USE, RELIANCE UPON OR INABILITY TO USE ANY MATERIALS, CONTENT, GOODS OR SERVICES LOCATED AT, OR MADE AVAILABLE AT, ANY WEBSITE LINKED TO OR FROM THE SITE, REGARDLESS OF THE CAUSE AND WHETHER ARISING IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. THE FOREGOING LIMITATION SHALL APPLY EVEN IF ALTUS KNEW OF OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify Altus and each of its respective officers, directors, employees and agents from and against any and all claims, demands, liabilities, costs, or expenses whatsoever, including, without limitation, reasonable legal fees and disbursements, resulting directly or indirectly from: (a) your breach of any of these Terms and Conditions; (b) the use of your Account; (c) your access to or use of this Site or any website to which this Site is or may be linked from time to time; (d) your use of, reliance on, or publication, communication or distribution of anything on or from this Site; or (e) your violation of any law or regulation.
Questions or comments regarding the Site should be directed by email to firstname.lastname@example.org. Notice provided by Altus to you may be sent via email to the address provided during the registration process.
Altus may terminate your right to use the Site and refrain from sharing your Examination Data with the Academic Programs should you breach (as determined by Altus in its sole discretion) these Terms and Conditions. If your breach is capable of being cured, Altus may, in its sole discretion, give you up to thirty (30) days to cure the breach before terminating use. Altus shall have the right, at its sole discretion and without any liability, to report any breach of these Terms and Conditions to the Academic Programs.
IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS OF USE, YOU MUST IMMEDIATELY TERMINATE YOUR USE OF THIS SITE.